Privacy Policy

Effective Date: [07/2026]

At Analog (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our venue or interact with us online (via our website or booking systems).

We operate as a cafe and music space located in [Insert City, Indonesia]. We value the trust you place in us and are dedicated to processing your data fairly and transparently.

1. Information We Collect

To facilitate our services, specifically our Royalti Program, and to improve your experience at Analog, we may collect the following information:

Personal Identification Information: Full name, email address, phone number, and date of birth (for age verification regarding events).
Transaction Data: Details about purchases you make at our cafe (food, beverages, merchandise).
Event Participation: Attendance history for our music events and gigs.
Royalti Program Data: Points balance, rewards redeemed, and redemption history.
Technical Data: IP address, browser type, and browsing actions on our website (if applicable).

2. How We Use Your Information (Purposes)

We collect your information strictly to enhance your experience at Analog. Specifically, we use your data to:

Administer the Royalti Program: Track your purchases, calculate rewards, and notify you of your points balance.
Process Transactions: Handle payments and provide receipts for your orders.
Event Communication: Send you updates regarding upcoming gigs, special performances, or changes to schedules.
Improve Our Services: Analyze customer preferences to curate better music lineups and menu offerings.
Legal Compliance: Comply with local regulations regarding age restrictions for events and financial record-keeping.

3. Legal Basis for Processing (GDPR/UU PDP Compliance)

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our service to you (e.g., operating the Royalti Program).
Legitimate Interest: To improve our business operations and ensure customer satisfaction.
Consent: When you opt-in to receive marketing communications.
Legal Obligation: To comply with tax and accounting laws in Indonesia.

4. Data Sharing and Third Parties

Analog respects your privacy. We do not sell your personal data to third parties. However, we do share your data with trusted partners to operate our business:

Payment Processors: To process credit card or digital wallet payments securely.
IT and System Providers: We use third-party software (e.g., POS systems, CRM) to manage the Royalti Program and event ticketing.
Legal Authorities: If required by law or to protect the rights and safety of Analog, our customers, or others.

All third parties are bound by strict confidentiality agreements and are prohibited from using your data for their own marketing purposes.

5. Your Rights

You have the following rights regarding your personal data:

Access: You may request a copy of the data we hold about you.
Rectification: You may correct inaccurate or incomplete data.
Erasure: You may request the deletion of your data (subject to legal retention periods for accounting).
Objection: You may opt-out of marketing communications at any time.
Data Portability: You may request a transfer of your data to another service.

To exercise these rights, please contact us at the email below.

6. Data Retention

We retain your data for as long as you remain active in our Royalti Program. If you have not visited Analog or engaged with our program for 12 months, we will delete or anonymize your personal data. Financial transaction data is retained for up to 10 years to comply with Indonesian tax laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. This includes secure servers, data encryption, and restricted access to our administrative systems.

8. Cookies and Tracking

Our website may use cookies to analyze traffic and remember your preferences. You can instruct your browser to refuse cookies; however, this may limit your ability to use some features of our website.

9. Children’s Privacy

Analog does not knowingly collect data from individuals under the age of 18 without parental consent. If you are a parent/guardian and believe your child has provided us with data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date.” We encourage you to review this policy periodically.

11. Contact Us (Data Controller)

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer:

Email: hello@theanalog.id